Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and fresh products, we strive for perfection in every delivery. If your order arrives damaged or incorrect, please contact us within 24 hours of receipt to arrange a replacement or credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your items for any signs of damage or temperature compromise to ensure the quality of your cheese.

• 2.
  Document Issues

  Take clear photographs of the product and its packaging if there are any discrepancies or quality concerns to assist our quality control team.

• 3.
  Contact Our Fromagers

  Email our support team with your order number and photos within 24 hours of delivery to initiate a claim for perishable goods.

• 4.
  Resolution Process

  Once your claim is reviewed, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.